Policies
Certificate Issuance
Once you've successfully completed a course, here's what to expect.
- Certificates are issued electronically, 4–6 business days after successful course completion, sent to the email address you provided at registration.
- Double-check your email address at registration — you're responsible for its accuracy, and we can't guarantee redelivery to a corrected address after the fact.
- If you haven't received your certificate within that window, check your spam/junk folder before contacting us.
- Certificates are only issued once attendance, skills evaluation, and any required written or practical assessments are fully complete — see Certification Requirements for what that involves.
- Replacement or correction requests (e.g. a typo in your name) may incur an administrative fee — amount to be confirmed.
Example: If you complete your course on a Monday, expect your certificate by email sometime Thursday–Friday of the same week, assuming all requirements were met.
Q: What if I gave the wrong email address at registration?
Contact us as soon as possible — a correction after issuance may involve an administrative fee, so it's worth double-checking at registration time.